The Jugnoo Bot enables users to book a ride by typing a text message in Facebook Messenger or by clicking on ‘Book-a-Ride’ option. Jugnoo automatically authenticates users through their Facebook login details, eliminating the need to login into the Jugnoo account separately.
Jugnoo’s AI-based engine then detects their ride location and suggests nearby multiple locations to choose from. Users can also share their location by using the FB Messenger location button. The Jugnoo Bot then shares ETA and fares with users to confirm their ride. Once confirmed, a Jugnoo driver is assigned and the driver details (name, phone number, vehicle number, and a driver picture) are shared with users. The bot also allows real-time tracking of the ride by users.
The chatbot was developed in association with Fugu, a US-based firm which uses AI to understand and respond to user requests.